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Browse Our Privacy Policy With Confidence

We wrote this privacy policy so you know exactly what personal data we collect, why we collect it, and how we protect it when you use hotplay88 through DANA, OVO or GoPay.

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Explore the Lobby Read FAQ

Explore How We Handle Your Information

hotplay88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your name, email address, phone number and the payment credentials you supply — whether that is your DANA account, OVO wallet ID or GoPay-linked number. We use this data to process deposits and withdrawals, verify your identity,

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and keep your account secure. We do not sell, rent or trade your personal information to any third party for marketing purposes. Data may be shared only with payment processors (DANA, OVO, GoPay) to complete your transactions, with fraud-prevention partners who help us protect accounts, or
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where required by applicable law in your jurisdiction. We store your information on encrypted servers and apply access controls so that only authorised personnel can view account-level data. Retention periods depend on the type of data: transaction records are kept for the period required by applicable
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regulations, while session cookies expire once you close your browser or after a short inactivity window. If you are in Bekasi or anywhere else in an eligible region, the same protections apply — your location does not change the standard of care we put around your
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data. Availability of our services depends on local law and eligible regions, and this policy applies wherever you can lawfully access our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

Open a Privacy Request Through These Paths

If you want to update, correct or delete the personal data we hold, you can reach our privacy team through any of these channels. We aim to respond to every data-related inquiry within a reasonable timeframe and will confirm any changes directly to the email linked to your account.

Team online

Live Chat

Tap the chat icon inside your account dashboard. Tell the agent you have a privacy or data request and they will escalate it to the data-handling team. You can do this from any device — mobile or desktop browser.

Email

Send your request to our support email address listed in the Help section. Include your registered username and the specific data action you need — update, export or deletion — so we can verify and act without extra back-and-forth.

Account Settings

Log in, go to your profile section, and review the data we hold. You can edit your phone number, email or linked payment wallet directly. For full deletion requests, use live chat or email as those require manual verification steps.

DATA HANDLING PRACTICES

Check How We Secure Every Layer of Your Data

We believe privacy is not a checkbox — it is a continuous process. Below are the specific practices we follow to keep your account information, payment details and browsing behaviour protected while you use the platform.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. When you send a deposit through DANA, OVO or GoPay, the connection between your device and our payment gateway uses SSL encryption so credentials cannot be intercepted mid-transfer.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can clear cookies from your browser settings at any time, though doing so will log you out and reset your session preferences.

Account Verification Steps

Before processing a withdrawal or a major account change, we verify your identity through the phone number or email you registered. This prevents unauthorised access — even if someone obtains your password, they cannot move funds without passing verification.

Data Retention Periods

Transaction logs tied to DANA, OVO or GoPay deposits are retained for the duration required by applicable regulations. Personal profile data is kept while your account is active. Once you request deletion and we confirm it, we remove identifiable data within a reasonable processing window.

Third-Party Data Sharing

We share data only with payment processors to complete your transactions and with security partners who help detect fraudulent activity. No advertising network or unrelated third party receives your name, email or wallet details from us.

How to Request Changes or Deletion

Log in to your account, visit the profile section, and submit a data request through live chat or email. Specify whether you want correction, export or full deletion. We will confirm the action to your registered email once processing completes.

Switch to These Answers Before You Ask Support

We have gathered the privacy questions that come up most often in live chat and email. If your question is not here, reach out through the channels above and reference your account username so we can help faster.

We collect your full name, email address, phone number and the payment wallet you link — DANA, OVO or GoPay. We also record your device type and IP address during registration to help prevent duplicate or fraudulent accounts.

No. Your wallet credentials are shared only with the respective payment processor to complete deposits and withdrawals. We never pass DANA, OVO or GoPay account information to advertising networks, marketing agencies or unrelated third parties.

Log in to your account, open the profile section, and you will see the personal details we store. For a full data export including transaction history, contact our support team via live chat or email and request an export file.

Yes. Send a deletion request through live chat or email with your registered username. We verify your identity through the linked phone number, then remove identifiable data within a reasonable processing window after confirmation.

We use session cookies to maintain your login and analytics cookies to understand navigation patterns. You can block or clear cookies in your mobile or desktop browser settings. Blocking session cookies will require you to log in each time you visit.

When you initiate a GoPay deposit, the connection between your device and our payment gateway is encrypted with SSL. Your GoPay credentials are processed by the payment provider directly — we never store your full wallet PIN or authentication token on our servers.

Transaction records linked to DANA, OVO or GoPay deposits and withdrawals are retained for the duration that applicable regulations require. Once that period ends and your account is closed, we remove identifiable transaction data from active systems.

Yes. If we detect unauthorised access to systems containing your personal data, we will notify you via the email linked to your account. The notification will include what happened, what data may have been affected, and steps you can take.

The same privacy standards apply to every account holder regardless of location. However, access to our platform depends on local law and eligible regions. If your jurisdiction has additional data-protection requirements, we aim to comply with those as well.

Go to your profile section in the account dashboard and edit the relevant field. You will need to verify the change through your current phone number or email. Your transaction history, wallet links and account preferences remain intact after the update.

Browse Our Privacy Policy With Confidence

Open a Privacy Request Through These Paths

Live Chat

Email

Account Settings

Check How We Secure Every Layer of Your Data

Encryption at Rest and in Transit

Cookie Usage and Control

Account Verification Steps

Data Retention Periods

Third-Party Data Sharing

How to Request Changes or Deletion

Switch to These Answers Before You Ask Support

01 What personal data does hotplay88 collect when I register?

02 Does the platform share my DANA or OVO details with advertisers?

03 How can I see what data you hold about me?

04 Can I delete my account and all associated data?

05 What cookies does the site use and can I block them?

06 How is my data protected during a GoPay deposit?

07 How long do you keep my transaction records?

08 Will you notify me if there is a data breach affecting my account?

09 Does this privacy policy apply differently depending on my location?

10 How do I update my phone number or email without losing account history?

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